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Return & Refunds

  1. Returns for Defective Items: If you receive a used vinyl record that is significantly not as described or is defective, please contact us within 7 days of receiving the item. We will provide instructions for returning the product and will offer a replacement or a credit, including return shipping costs, as applicable for items within the United Arab Emirates

  2. Returns for Non-Defective Items: We do not accept returns for non-defective items due to factors such as personal preference, compatibility issues, or surface noise. We strongly encourage you to research and ask questions about specific records before making a purchase.

  3. Return Process: To initiate a return, please contact our customer service team at info@retrohouse-ae.com. Provide your order number, a description of the issue, and clear photos or videos if necessary. We will guide you through the return process.

  4. Refund Processing: Refunds for returned items will be processed within 7-10 business days after we receive the returned product in its closest original condition. It may take up to 40 days for the refund to reflect in your account.

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